ITIL (Information Technology Infrastructure Library) 是一套用於規範IT服務管理的架構，可利用流程將現有資源最佳化，繼而提昇IT服務水平，讓IT管理人員不再僅以技術層面思考，還要與商業目的互相融合，支持及實現企業的業務價值，故 ITIL 在業界素有「IT界的MBA」之稱，並成為IT管理者不可或缺的國際認證。
Manageing Acress the Lifecycle - 5 Credits |
Lifecycle Modules (Credits) |
Capability Modules ( Credits ) |
| SS = Service Strategy (3) |
OSA = Operational Support & Analysis (4) |
| SD = Service Design (3) |
PPO = Planning, Protection & Optimization (4) |
| ST = Service Transition (3) |
RCV = Release, Control & Validation (4) |
| SO = Service Operation (3) |
SOA = Service Offerings & Agreements (4) |
| CSI = Continual Service Improvement (3) |
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ITILv3 Foundation for Service Management - 2 Credits |
