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Course : ISO/IEC 20000 Foundation Certification Exam Preparation
Duration : 18 Hours |
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Overview :
The ISO 20000 standard has been derived from the British Standard (BS) 15000. It is a common reference standard for all companies (regardless of sector, size and type of organisation) that provide IT services for internal and/or external customers. On the basis of a common terminology for service providers (the IT Service Management Organisation), customers and suppliers, the integrated process approach is consistently regarded as a factor for success.
This standard is closely coordinated with the IT Infrastructure Library (ITIL) as a Best Practice recommendation for Service Support and Service Delivery. In addition to this established de facto standard, the ISO/IEC 20000 standard also gives clear specifications and information as to how an organisation must align itself in regard to any internationally accepted certification. The ITSM Organisation makes the following benefits available with the correct and practical application of ISO/IEC 20000:
ISO 20000 describes an integrated set of Service Management processes that is aligned towards the process approach defined in ITIL and that supplements these. The provision of services should be organised by means of these closely interlinked Service Management processes.
In order to prove the capabilities of an organisation and show that it provides services according to customer requirements, this is carried out through the standardisation of these processes. In addition, this proof can only be demonstrated through a certification by an external accredited certification body. Who Should Attend :
IT Consultants, IT Auditors, IT management, IT Service Management professionals, IT service providers, Quality assurance professionals
At Course Completion :
At the end of this course, you will:
1. Understand the principles of Service Management
2. Identify the benefits of applying the ISO/IEC 20000 processes
3. Understand the route towards implementation of ISO/IEC 20000
4. Know relationships between the different Service Management processes
5. Understand what BS15000 means in a practical, real world, perspective
ISO/IEC 20000 Foundation Certification Exam Information :
- Exam Provider : Exin
- Exam Location : Technix-Pro Exam Center
- No. of Question : 40 Multiple-Choices
- Required Passing Score : 65% (26 Out of 40)
- Exam Duration : 1 Hour
Pre-requisite(s) :
It is recommended that those interested in this course are knowledgeable of ITIL at a Foundation level
Course Materials :
In this course, you will receive a copy of:
- ISO/IEC 20000® Foundation Exam Study Guide exclusively prepared for the exam.
- ISO/IEC 20000® Foundation Practice Exam Question Paper.
Course Fee : HK$ 12000
Enquiry Hot-line : 2781-0755 ( training@technixpro.com )
Government / Corporate Enrollment : Click Here ask for Detail
Training Schedule :
Government / Corporate Enrollment : Click Here ask for Detail
Course Outline :
Course Introduction
- Service Management
- An Overview of ISO/IEC 20000
- Relationship Processes
- Service Level Management and Service Reporting
- Budgeting and Accounting for IT Services
- Capacity Management
- Information Security
Management, Service Continuity and Availability Management
- Incident and Problem Management
- Control Processes
- Release Management
- Route for Achieving ISO/IEC 20000
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