| |
Course : Accredited ITILv3 Foundation Course
Duration : 15 Hours |
|
Overview :
 This is PMI™ Authorized Course - 12 PDUs
PMP FAQ
1. What is Continuing Certification Requirements (CCR) ?
2. What is Professional Development Units (PDU) ?
3. How to earn PDUs from PMI™ Authorized courses to get re-certify ?
4. How much PDUs I need to earn for re-certify ?
5. How can I apply for re-certify by reporting my earned PDUs ?
Course Introduction :
Starting as a guide for UK government since the late 1980s, the Information Technology Infrastructure Library (ITIL) framework has proved to be useful to organisations in all sectors through its adoption by many organization as the basis for Service Management, as well as consultancy, education and software tools support.
ITIL is used throughout the world as a de-facto standard. The principles and methodologies have been adopted by major organisations such as Microsoft, GE, Fujitsu, HP, Compaq, ABN AMRO, ING, IBM, Philips and numerous Government departments. ITIL is branch and infrastructure independent.
A key change to ITIL under version 3 has been a repositioning of the framework from the previous emphasis on process lifecycle and alignment of IT to "the business", to the management of the lifecycle of the services provided by IT, and the importance of creating business value rather than just the execution of processes. It is a publicly stated aim of the refresh to include more reference to ROI.
 |
 |
Only Accredited Training Providers or their affiliates are allowed to provide courses and exams in APMG-International's qualification schemes. These include ITIL©, PRINCE2© and others.
Un-accredited training providers CANNOT grant certification in these qualifications, and may be in breach of copyright law and abusing intellectual property of The Office of Government Commerce (OGC)
Technix-Pro is SOLELY and Fully Accredited to offer PRINCE2, P3O and ITIL training courses in Hong Kong. For Validating our ATO Qualifications, please visit APMG-UK's Official ATO Site **THIS LINK** for the validation.
|
Who Should Attend :
All levels of personnel within an IT Service Delivery Organisation. It also benefits internal account managers who interact between the business and IT. These people may hold positions such as: IT Manager, Support team leader, Service Desk supervisor, Change Manager, Service Level Manager, Operations Manager, or Account Manager.
At Course Completion :
After attending , attendees will understand how ITIL processes can improve IT operations.
A detailed, moduled introduction to the concepts, terms, definitions, objectives, benefits and relationships within core IT service management processes and functions, according to the ITIL (Information Technology Infrastructure Library) best practice framework.
IITL v3 Exam Information :
- Exam Provider : APM Group ( Official Accreditor of ITIL )
- Exam Location : Technix-Pro Exam Center Accredited by APMG
- No. of Question : 40 Multiple-Choices
- Required Passing Score : 65%
- Exam Duration : 1 Hour
After The Course:
Pre-requisite(s) :
Experience in IT service management is recommended.
Course Materials :
you will receive a copy of:
- ITIL® Study Guide exclusively prepared for the ITIL ® exam.
- ITIL® Practice Exam Question Paper.
- A FREE Technix-Pro ITIL v3 Exam Simulation Online 2008. ( Price HK$980 )
(Over 200 practice questions, including a 40-question computerized, randomly-generated simulated exam. ).
PLUS + FREE Second Shot ITIL Exam Assurance. Course Fee : HK$ 13000
EarlyBird Rate : HK$ 10800 Enquiry Hot-line : 2781-0755 ( training@technixpro.com )
Government / Corporate Enrollment : Click Here ask for Detail
Training Schedule :
Government / Corporate Enrollment : Click Here ask for Detail
Trainer Profile :
Mr. Karl Chan, ITIL Expert, PMP, ITILv3 + P3O + PRINCE2 Approved Trainer & Registered Practitioner
Karl Chan, The Founder and Managing Director of Technix-Pro Systems Consulting Ltd & The Principal of Technix-Pro Management Education Center. Technix-Pro established in 2004, which is a Leading PMI Global Registered Education Provider and APMG Accredited Training Organization which trained over 1000 Project Management Professionals and served for over 800 Corporations and Government Departments in Hong Kong and Greater China. He had over 10 years of working experience in UNIX systems, project design & implementation, training, and IT System consulting. Prior to that, he was a Senior UNIX System Consultant at System-Pro and Jardine OneSolution, and worked with Sun Microsystems closely to provide professional services to Sun's Corporate Customers in Hong Kong. Karl is very strong in presenting complex technical and project management methodologies by real-life examples. As an IT Professional, Karl has amassed many years of experience in IT Service Management (ITIL), Project management, High Availability, Storage and Network Security solutions.
Mr. Karl Chan holds following Project Management / Industry Certifications :
- Project Management Professional (PMP)
- PRINCE2 Approved TRAINER ( Trainer Reg# : P2T/523 )
- ITIL Approved TRAINER ( Trainer Reg# : ITILTCH/005 )
- ITIL Intermedate Exam : Intermediate Lifecycle Stream - Service Operation ( Reg# : ITIL/034089 )
- ITIL Intermedate Exam : Intermediate Capability Stream - Operational Support and Analysis ( Reg# : ITIL/036836 )
- ITIL Intermedate Exam : Intermediate Capability Stream - Service Offerings and Agreements ( Reg# : ITIL/041579 )
- ITIL Intermedate Exam : Intermediate Capability Stream - Planning Protection and Optimization ( Reg# : ITIL/041580 )
- ITIL Intermedate Exam : Intermediate Capability Stream - Release, Control and Validation ( Reg# : ITIL/042074 )
- ITIL Intermedate Exam : Intermediate - Managing Across the Lifecycle ( Reg# : ITIL/042075 )
- P3O Approved TRAINER ( Trainer Reg# : P3OCH/004 )
- PRINCE2 Registered Practitioner ( Cert No. 00096675-01-4F7P )
- APMG PRINCE2 Foundation Certification
- APMG Foundation Certificate in IT Service Management (ITIL v3)
- APMG Foundation Certificate in Profolio, Programme and Project Office (P3O)
- HKQAA ISO 9001:2008 QMS Internal Auditor
- itSMF Certified ISO/IEC 20000 Auditor
- IRCA Registered ISO/IEC 27001 ISMS Auditor
- Red Hat Certified Engineer ( Cert No. 803004001411682 )
- LPI-1 and LPI-2 Certified
- Sun Certified System Support Engineer
- Sun Certified Data Management Engineer with Veritas
- Sun Certified System Administrator for Solaris 7/8/9/10
- Sun Certified Network Administrator for Solaris 7/8/9/10
- Novell Certified Linux Engineer
- Novell Certified Linux Professional
- Novell Certified Linux Administrator
- Novell Certified Linux Instructor
- Check Point Certified Security Administrator NG
- Check Point Certified Security Engineer NG
Course Outline :
Detailed descriptions of the objectives, benefits, metrics, challenges, management reporting and interfaces of the five core in Version 3 structure.
ITIL v3 comprises a set of core texts supported by additional complementary and web based materials. While the v2 volumes were only available in English, severely limiting their use in non-English speaking countries, the core titles in v3 are being translated into other languages. Among the initial target languages are Brazilian Portuguese, Spanish, Japanese, Hindi/Urdu, Arabic, Mandarin and Dutch. This initiative is being led by the IT Service Management Forum, with resources and support from OGC.
ITIL v3 core volumes
Service Strategy focuses on the identification of market opportunities for which services could be developed in order to meet a requirement on the part of internal or external customers. The output is a strategy for the design, implementation, maintenance and continual improvement of the service as an organizational capability and a strategic asset. Key areas of this volume are Service Portfolio Management and Financial Management.
Service Design focuses on the activities that take place in order to develop the strategy into a design document which addresses all aspects of the proposed service, as well as the processes intended to support it. Key areas of this volume are Availability Management, Capacity Management, Continuity Management and Security Management.
Service Transition focuses on the implementation of the output of the service design activities and the creation of a production service or modification of an existing service. There is an area of overlap between Service Transition and Service Operation. Key areas of this volume are Change Management, Release Management, Configuration Management and Service Knowledge Management.
Service Operation focuses on the activities required to operate the services and maintain their functionality as defined in the Service Level Agreements with the customers. Key areas of this volume are Incident Management, Problem Management and Request Fulfillment.
Continual Service Improvement focuses on the ability to deliver continual improvement to the quality of the services that the IT organization delivers to the business. Key areas of this volume are Service Reporting, Service Measurement and Service Level Management.
ITIL v3 uses the word "continual" as opposed to ITIL v2's references to "continuous" service improvement (CSIP). Continual implies an activity that is undertaken on a phased, regular basis as part of a process. Continuous is more suitable for the definition of activities intended to operate without pause, such as the ultimate goal of availability.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United
Kingdom and other countries
“Technix-Pro,” and the Technix-Pro logo are registered trademarks of Technix-Pro Systems Consulting Ltd. All other product names and trademarks are property of their respective owners.
|
